Help Centre

The UBA Customer Fulfillment Center is a one-stop shop to help you with your inquiries, complaints, and requests for our products and services.

You Speak, We Listen, We Act.

It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.

If you have any inquiry, request, complain or suggestion, please contact us on:

+260-211389500 / +260-971779718 or email

UBA Customer Fulfilment Centre

We offer services that meet our customers’ everyday banking needs, such as:

Account Balance Inquiries
Information on UBA products and services
ATM card block requests
Card transaction disputes
Online banking inquiries
Stop-cheque instructions
Statement-of-account requests
Card PIN re-issue requests
Online banking password resets
Resolution of complaints that span our different products and services



Whistle Blowing

Whistle blowing is any disclosure on an activity which is believed to be fraudulent, dishonest, illegal. If identified, please report suspected fraud and unethical practices to:
  • +260 211389514
  • +260211 389516
  • +260954163753
  • +234 07040090290 (WhatsApp Only)

Customer Feedback Survey

Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.



UBA's Policy

This privacy policy regulates how personal information can be used by United Bank for Africa (UBA) Plc and Group of companies.

Help Videos

Play Video
Play Video
Play Video
Play Video