Help Centre

The UBA Customer Fulfillment Center is a 24/7 one-stop shop to help you with your inquiries, complaints, and requests for our products and services.

You Speak, We Listen, We Act.

It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.

UBA Customer Fulfilment Centre

We offer services that meet our customers’ everyday banking needs, such as:

Account Balance Inquiries
Information on UBA products and services
ATM card block requests
Card transaction disputes
Online banking inquiries
Stop-cheque instructions
Statement-of-account requests
Card PIN re-issue requests
Online banking password resets
Resolution of complaints that span our different products and services



CBN Customer Biometric Data Capture

  • Unique customer identity, irrespective of the applicant’s bank
  • Easier and faster credit check
  • Authentic means of identification
  • Assists in non-repudiation of transactions
  • More efficient method of fraud management
    • Means of identification (international passport, voter card, national identity card, driver’s license) with clear picture
    • A complete enrollment form

Customer Feedback Survey

Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.



UBA's Policy

This privacy policy regulates how personal information can be used by United Bank for Africa (UBA) Plc and Group of companies.


If you have an inquiry, request, complaint, or suggestion, please call us on:
+260 9211255 951-3
or email


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