You Speak, We Listen, We Act.
It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.
UBA Customer Fulfilment Centre
We offer services that meet our customers’ everyday banking needs, such as:
Account Balance Inquiries
Information on UBA products and services
ATM card block requests
Card transaction disputes
Online banking inquiries
Card PIN re-issue requests
Online banking password resets
Resolution of complaints that span our different products and services
CBN Customer Biometric Data Capture
- Unique customer identity, irrespective of the applicant’s bank
- Easier and faster credit check
- Authentic means of identification
- Assists in non-repudiation of transactions
- More efficient method of fraud management
- Means of identification (international passport, voter card, national identity card, driver’s license) with clear picture
- A complete enrollment form
Customer Feedback Survey
Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.