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Help Centre
The UBA Customer Fulfillment Center is a one-stop shop to help you with your inquiries, complaints, and requests for our products and services.
You Speak, We Listen, We Act.
It is manned by skilled and effective agents to accurately deliver high-quality service to UBA customers and prospects alike.
If you have any inquiry, request, complain or suggestion, please contact us on:
+260-211389500 / +260-971779718 or email infozambia@ubagroup.com
Customer Fulfilment Centre
We offer services that meet our customers’ everyday banking needs, such as:
-Account Balance Inquiries
-Information on UBA products and services
-ATM card block requests
-Card transaction disputes
-Online banking inquiries
-Stop-cheque instructions
-Statement-of-account requests
-Card PIN re-issue requests
-Online banking password resets
-Resolution of complaints that span our different products and services
Whistle Blowing
Whistle blowing is any disclosure on an activity which is believed to be fraudulent, dishonest, illegal. If identified, please report suspected fraud and unethical practices to:
- whistleblowingzam@ubagroup.com
- +260973175176
- +260954163753
- +234 7040090290 (WhatsApp Only)
Customer Feedback Survey
Dear Esteemed Customer,
In our bid to meet your service expectations, we solicit your feedback on the quality of our service delivery.
Kindly take a few minutes to complete this questionnaire. Be assured this exercise will not take more than five minutes to complete.
UBA's Policy
Frequently Asked Questions ((FAQs)
We currently have 9 branches in Zambia and these are:
-22768, Corner Great East/ Thabo Mbeki road, Acacia Park, Lusaka.
-Stand 230 Independence Avenue, Kamwala, Lusaka
-Plot C248 Cairo road, old furnishing world , North end Cairo road, Lusaka
-Lewanika Mall, Cnr Buluwe/Mosi-O-Tunya road, Lusaka
-Stand 27450 Lumumba road, Lusaka
-3 Mega Shopping Mall,Stand No 32 Cnr Of Enos Chomba & Independence Avenue, Kitwe
-Stand 4275, Zmart Mall, Independence Avenue, Ndola
-Stand 921Kaonde House, Independence Avenue, Solwezi
-Stand 646, Chipata Main Post Office Cnr Umodzi/Luangwa Roads, Chipata
Within 24 hours
For savings accounts/current accounts, dial *822*1#, for prepaid cards, dial *822# and follow the prompts.
You need to visit any UBA branch with a TPIN certificate and a copy of your NRC. For dormant accounts, you need proof of residence as well.
Charge back reversals on UBA ATMs is within 24 hours, other bank’s ATMs is within 7 days. Charge backs switched to MasterCard take 45 days and Visa, 30 days.
On the mobile app, scroll down and find card, click on more then add the prepaid card.
It is not possible to transfer funds from a prepaid card to an account. You can only transfer funds from a prepaid card to another prepaid card. However, a prepaid card can receive funds from any account (UBA and Non UBA account).
By filling in an enrolment form, from any of our branches.
Interest rates range from 3% to 5% on basis of account type.
Within 24 hours
Account to wallet is K10, and wallet to account is 3% of the transaction amount.
Help Videos
