Contact Us

At UBA we are committed to assist our customers. Your questions and comments are important to us.

 Contact Details

United Bank for Africa Zambia Ltd Acacia Park Stand 22768 Corner, Great East/Thabo Mbeki Road Lusaka P O Box 36789, Lusaka 10101

Email: infozambia@ubagroup.com

General line – +260 211 389500  
Whatsapp – +260 971 77918 

Customer Fulfillment Centre’s operating hours  are 08:15 AM – 4:30 PM, on Monday to Friday and 08:30AM – 12:30PM on Saturday.

 Customer Complaint Procedure

At UBA, we are committed to resolving any customer concerns promptly and fairly. If you have a complaint, please follow the guidelines
provided. We value your feedback.

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